General
Will my toothpaste stain my concrete basin?
No, toothpaste won’t stain your basin as long as you’re cleaning it regularly. We apply high quality sealants to protect the basin from staining and scratching. To avoid damaging the sealer, we recommend you clean your basin regularly to avoid leaving materials like toothpaste on the surface for long periods of time.
Will my makeup or skincare stain my concrete basin?
No, make up and skincare products won’t stain your basin if you’re cleaning the basin regularly. High quality sealants are applied to our basins to protect the surface from staining and scratching. To avoid damaging the sealer, we recommend you refrain from exposing the basin to harsh chemicals (such as hair dye or harsh cleaners like bleach) and that you clean your basin regularly to avoid leaving make up and skin care products on the surface for long periods of time.
How do I clean my concrete basin?
Clean your basin regularly with a non-abrasive cloth and a gentle water-based cleaning product (we love using Koh!).
Delivery
How are above counter concrete basins delivered? (excluding the Allegro Concrete Basin & Sonata Concrete Basin
We use general couriers like Australia Post or Sendle to deliver above counter concrete basins.
Couriers will leave your order at a safe location (Authority to Leave) at the shipping address you provide.
Once your order is collected from our workshop, you’ll receive a tracking number so you can monitor its journey. The tracking link will also give you an estimated delivery date.
How are pedestal concrete basins delivered?
Once your order reaches the nearest delivery depot to the shipping address, our delivery partners will send a text message to the mobile number provided with available delivery dates/times. We kindly ask that customers respond to the message promptly to confirm a delivery date.
Storage fees of $30 inc. GST per week apply if the delivery is delayed beyond the initial notification.
Once scheduled, delivery partners will deliver within the confirmed timeframe and call approximately 1 hour before arrival. Additional fees apply for rescheduling of pieces after time has been set with delivery partners.
Our delivery partners will endeavour to place cartons in a location requested by the customer at the delivery location so long as the area is clear and safe to access.
Please note, some of our concrete pieces will be packaged upside down for weight distribution and delivery purposes. Packaging is to be removed and responsibly disposed of by the customer.
How is the Allegro Concrete Basin & Sonata Concrete Basin delivered?
Once your order reaches the nearest delivery depot to the shipping address, our delivery partners will send a text message to the mobile number provided with available delivery dates/times. We kindly ask that customers respond to the message promptly to confirm a delivery date.
Storage fees of $30 inc. GST per week apply if the delivery is delayed beyond the initial notification.
Once scheduled, delivery partners will deliver within the confirmed timeframe and call approximately 1 hour before arrival. Additional fees apply for rescheduling of pieces after time has been set with delivery partners.
Our delivery partners will endeavour to place cartons in a location requested by the customer at the delivery location so long as the area is clear and safe to access.
Please note, some of our concrete pieces will be packaged upside down for weight distribution and delivery purposes. Packaging is to be removed and responsibly disposed of by the customer.