General
Are the concrete mirrors an ok weight to hang on the wall?
Our mirrors are very safe to hang on the wall. The weight of our mirrors range from 9kg to 20kg. Each individual mirror has a preinstalled french cleat and can be safely and easily mounted on the wall in three simple steps – please see our mounting guide here.
Do I need a tradesperson to install the mirror?
No need to engage a tradesperson. Your concrete mirror will come with an easy to follow mounting guide.
Does glass cleaner damage the concrete frame?
We recommend that you wipe down your concrete mirror every so often with a water-based cleaner and non-abrasive cloth. We recommend limiting the concrete frame’s exposure to the glass cleaner where possible to avoid damaging the sealer.
Delivery
How are concrete mirrors delivered? (excluding the large Sol Concrete Mirror)
We use general couriers like Australia Post or Sendle to deliver concrete mirrors.
Couriers will leave your order at a safe location (Authority to Leave) at the shipping address you provide.
Once your order is collected from our workshop, you’ll receive a tracking number so you can monitor its journey. The tracking link will also give you an estimated delivery date.
How is the large Sol Concrete Mirror delivered?
Once your order reaches the nearest delivery depot to the shipping address, our delivery partners will send a text message to the mobile number provided with available delivery dates/times. We kindly ask that customers respond to the message promptly to confirm a delivery date.
Storage fees of $30 inc. GST per week apply if the delivery is delayed beyond the initial notification.
Once scheduled, delivery partners will deliver within the confirmed timeframe and call approximately 1 hour before arrival. Additional fees apply for rescheduling of pieces after time has been set with delivery partners.
Our delivery partners will endeavour to place cartons in a location requested by the customer at the delivery location so long as the area is clear and safe to access.
Please note, some of our concrete pieces will be packaged upside down for weight distribution and delivery purposes. Packaging is to be removed and responsibly disposed of by the customer.